In order to protect the interests of customers, Thanh Son Furniture – TSF invites customers to consult our warranty policy carefully.
WARRANTY PERIODWARRANTY CONDITIONSWARRANTY IMPLEMENTATION TIMEGUIDE TO REQUEST FOR WARRANTY
All items provided by TSFurniture.com.vn are guaranteed for 12 months from the date of delivery and complete installation.
Products within the warranty period:
TSFurniture.com.vnwill provide warranty for all technical problems caused from manufacturing and installation errors.
Warranty goods must be covered by warranty stamps, product stamps and receipts proving that you have purchased goods from us.
For damages such as broken, deformed, fire-caused and water-caused damages and other similar cases are not covered by warranty. We will assist in repairing but the buyer must pay actual costs of replacement parts and materials without labor warranty fees being charged.
Repair or replace new parts with a discount price at the end of the warranty period:
For products provided by us, TSFurniture.com.vn will continue to support customers after the warranty period expires. However, the cost will be calculated based on the actual repair of products.
WARRANTY IMPLEMENTATION TIME
Within 48 hours of receiving the Customer’s written notice, the technical department of TSFurniture.com.vn will be available at the customer’s installation location to repair any damages caused by faulty from manufacturing or product errors not meeting the quality as stated.